Senior Care Company Case Study
ComForCare is a premier company with over 130 locations across the US, in Canada and the UK. As one of the leading home care franchise companies in the US, ComForCare provides private-duty home care services to people of all ages.
Morgan & Westfield helped sell 100% Assets of the Company. We built a team of trusted advisors for the sale. Our pricing strategy included normalizing financial statements, determining weighted average and preparing a valuation. Our positioning and packaging strategy included preparing a ‘Selling Memorandum’ highlighting the Company’s competitive advantages. Our marketing strategy included marketing the Company online through 15-20 online web portals, screening buyers and showcasing the Company to hundreds of brokers. The Company was sold in 17 months with the help of tenacious teamwork, perseverance, and mutual trust.
Ed and his wife Mary were in IT and healthcare industries respectively for 20+ years.They purchased the business as they were looking for a great business opportunity that also allowed them to serve the community.
ComForCare is a premier provider of in-home care services to people of all ages. The company helps make life easier for those coping with a chronic medical condition, recovering from an illness or injury, or dealing with the challenges of aging – in the comfort of their own homes.
ComForCare Corporate was founded in 1996 and started franchising in 2001. ComForCare of Scottsdale, Arizona opened in 2003 as the corporate’s 11th franchise. It has been awarded as ‘Franchise of the Year’ twice - in 2006 and 2009.
ComForCare personal care aides, certified nursing assistants and home companions are available 24 hours a day, 365 days a year. They provide services for as little as a few hours a week to around the clock, every day in any setting you call home – whether it be a private residence, a skilled-nursing facility or an assisted or independent living community. ComForCare’s caregivers provide personal care, homemaking, transportation, companionship and family respite services.
- Seller's Goal
1. Sell 100% of company
2. Minimize tax implications
3. Minimize confidentiality
4. Maximize the purchase price
5. Build a team of trusted advisors
6. Leave a legacy
- Morgan & Westfield
- Sellers' Attorney
- Sellers' CPA
- Franchisor - VP for Franchise Development
- Franchisor - President of ComForCare
- Referrals from Broker Network
- Pricing Strategy
- Morgan & Westfield normalized the financial statements to determine the SDE
- The weighted average SDE was then determined.
- Morgan & Westfield prepared a valuation using multiple approaches.
- The primary approach was based on a multiple of the weighted average SDE with a low, medium and high suggested asking price.
- Key Drivers
- Consistently growing revenues
- Strong relationships
- Proven business model with 150+ franchised locations
- Established company operating for over 13 years
- Complete long-term training and support from Franchisor
- Positioning & Packaging
- The company was positioned to be sold to a buyer with a background in marketing, sales, or medical field in the direct market area.
- To highlight the company’s competitive advantages, a 37-page Selling Memorandum was prepared. This document included the following details:
- Executive Summary
- Investment Highlights
- Financials (Excerpts)
- Terms of Sale
- Staff & Ownership
- Customers & Market Area
- Sales & Marketing
- Improvement Potential
- Buyer Qualifications
- Equipment List
- Seller’s Disclosure Statement
- The Selling Memorandum draft was collectively reviewed by the entire team before a final copy was produced.
- Marketing Methods
- The company was confidentially marketed through 15 to 20 online web portals.
- Morgan & Westfield screened all initial buyers for cash availability and net worth and then presented them to Phil LeBlanc, ComForCare’s VP for Franchise Development.
- The company was also marketed through a network of hundreds of brokers.
- Process & Results
- The company took about 1.5 years to sell.
- Several buyers were generated, both from Morgan & Westfield and several brokers from the outside broker network.
- 180 buyer inquiries were recorded; 159 of those buyers completed and signed non-disclosure agreements (NDA's).
- The business listing was active in the market for 2 years.
- The Deal
- Morgan & Westfield assisted in preparing the closing paperwork/package of 40+ pages.
- The seller’s attorney reviewed the closing documents.
- Conclusion & Lesson Learned
- Persistence and teamwork play a major role in the successful sale of the business.
- Building trust and relationships with those you work with during the sale is essential.
- Large commissions can potentially jeopardize trust among those involved in the business sale.
Ed Antonowicz, a teacher by training, and his wife Mary, an occupational therapist, bought a ComForCare franchise in Scottsdale, Arizona in 2003. Their business won ‘Franchise of the Year” in 2006 and in 2009. They sold their successful franchise business in 2015 through Morgan & Westfield.
From the education industry, Ed found his way into the world of business and sales and spent over 20 years selling computer and software applications to Fortune 500 companies. Bringing his business savvy and driven by the desire to find a more satisfying career, he transitioned into the ComForcare business and leapt into his role of company CEO and community liaison. A member of the Better Business Bureau, Scottsdale Chamber of Commerce, Senior B2B Networking, and NPDA, Ed has also taken a leadership role as a board member and President of the Arizona Non-Medical Homecare Association.